Contact Us
We're here to help you plan your perfect European adventure
Get in Touch
Have questions about destinations, attractions, or need travel advice? We're here to help. Reach out to us through any of the following methods.
Phone
Address
Damrak 1
1012 LG Amsterdam
Netherlands
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 4:00 PM CET
Sunday: Closed
Response Time
We typically respond within 24-48 hours
Contact Information
| Department | Response Time | Available Hours | |
|---|---|---|---|
| General Inquiries | [email protected] | 24-48 hours | Monday - Friday, 9 AM - 6 PM CET |
| Customer Support | [email protected] | 24 hours | 24/7 |
| Media & Press | [email protected] | 48 hours | Monday - Friday, 9 AM - 5 PM CET |
| Partnerships | [email protected] | 3-5 business days | Monday - Friday, 9 AM - 6 PM CET |
| Privacy & Legal | [email protected] | 5-7 business days | Monday - Friday, 9 AM - 5 PM CET |
Contact FAQs
Response times vary by department. General inquiries typically receive responses within 24-48 hours. Customer support responds within 24 hours. For urgent matters, please call our support line or use the contact form with "Urgent" in the subject line.
Yes, we offer scheduled consultations for complex travel planning needs. Please email us with your preferred dates and times, and we'll arrange a convenient time slot. Video calls are available via Zoom, Google Meet, or Microsoft Teams.
Our primary language is English, but we can provide support in German, Dutch, and French. Please specify your preferred language in your inquiry, and we'll assign a team member who speaks that language.
We welcome your feedback! Use our contact form and select "Feedback" as the subject, or email us directly. For reporting issues with our website or content, please include as much detail as possible, including screenshots if applicable.
While we primarily operate online, we do have a small office in Amsterdam. Visits are by appointment only. Please contact us in advance to schedule a visit. Note that most inquiries can be handled efficiently via email or phone.